Van Load Fife collects, processes and stores information on individuals during the course of its business. This can include customers, employees, suppliers, business contacts and other people Van Load Fife may need to contact. This information is kept confidential and secure at all times. We do not share your information with third parties unless required to do so by law.
By contacting Van Load Fife you consent to the collection and use of the personal data you provide. We obtain from you only adequate relevant and not excessive personal data in order to process your Van Load Fife service requirements. It is your responsibility to ensure your personal data is accurate and up to date. Your data will be stored securely and not disclosed unlawfully to any other person.
We collect information about you to fulfil your request & provide accurate quote data e.g. When you fill out a our online quote form we use this information to contact you directly, process your requirements and offer a quote based on the data you provided. We may also contact you directly to follow up on the service and user experience we provide.
We may use a Testimonial or review of our services written by you to display on our website however your personal information would be limited to your name and town and in the case of a business customer the name of your business.
We collect information about you when you fill in a online contact form, email us directly or call us directly by telephone. The information we collect about you may include; your name, email address, address, phone number, company name plus any information you supply voluntarily.
If Van Load Fife provides any paid for services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 7 years after which time it will be destroyed. Should you supply data to Van Load Fife but decline to use our services the information you supply us with will be held securely for up to 12 months after which it will be securely disposed of (unless you request its immediate deletion).
Paper copies of data such as your delivery advice or inventories containing personal information are securely destroyed after use. Employees are made aware that unauthorised disclosure of personal customer information will normally be a disciplinary matter and in some cases considered gross misconduct.
Van Load Fifes website utilises cookies for multiple reasons. Primarily to improve the user experience and to provide additional security.
The cookies used on the website are required cookies from three different sources: Google, Cloudflare and Mapbox
The cookies from Google are required for the Google Recaptcha present on the website which helps us to reduce spam from the contact form(s)
The cookies from Cloudflare help with website security. The cookie is used to identify when a user has met security requirements to visit the site. This cookie does not track users across multiple websites. It is purely a cookie for the security and stability of Van Load Fifes website. More information about this cookie can be found on cloudflare support articles at: https://support.cloudflare.com/hc/en-us/articles/360024915491.
The cookies from Mapbox are used for the Map view on the contact form on the home page.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at the following address.
Email: [email protected]
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Last Policy review date March 2019.
Email: [email protected]